| 8:30 AM - 9:20 AM | Registration and Exhibition |
| 9:15 AM - 12:55 PM | Stream 1 – The future of primary care | Stream 2 – Employment and workforce | Stream 3 – Becoming a digital practice |
| 9:20 AM - 9:30 AM | Chair’s opening remarks | Chair’s opening remarks | Chair’s opening remarks |
| 9:30 AM - 10:00 AM | The challenge of continuity in a highly mobile population
- How are changing patient expectations and population mobility influencing continuity of care
- Exploring the relationship between continuity, access and patient experience
- Sharing practical approaches to maintaining trusted patient relationships
| Unlocking capacity: Workforce strategies to meet practice demand
- Explore how a high-performing practice unlocks capacity through smarter workforce design
- Hear lessons from the front line: Operational insights from an 11,000 patient practice
- Take away practical tips for more effective clinical staffing that meets patient needs
| The NHS digital front door and digital inclusion in primary care
- How the NHS digital front door and NHS App are changing access and expectations in general practice
- Digital inclusion and exclusion: who is affected and why
- How practices can balance digital access with safe, equitable alternatives
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| 10:05 AM - 10:35 AM | Sponsored session to be confirmed | NHS Pensions: What practice leaders need to get right
- Understanding the key rules - Essential NHS pension knowledge practice leaders need
- Avoiding common mistakes – Recognising and avoiding common pension pitfalls
- Building confidence - Supporting staff while meeting employer responsibilities
| Sponsored session to be confirmed |
| 10:35 AM - 11:15 AM | Exhibition and networking Please take some time to visit the exhibition where our supporting partners will be delighted to speak with you.
Thanks to their support, the event is free to attend. |
| 11:15 AM - 11:45 AM | Sponsored session to be confirmed | Panel discussion: Practice manager salary trends in general practice
- Key findings from the latest salary survey, including new data on practice manager partner earnings
- What we know about the competitiveness of practice manager pay
- How does it affect immediate challenges such as recruitment and succession planning?
| Sponsored session to be confirmed |
| 11:50 AM - 12:20 PM | Leading the future-ready practice
- Developing the skills needed to navigate change and uncertainty
- Building strong relationships across neighbourhoods, systems and partnerships
- Positioning your practice to thrive in an evolving healthcare landscape
| Sponsored session to be confirmed | From data to decisions: making information work for your practice
- Identifying the data that really matters to operational and strategic planning
- Using insight to support service improvement and decision-making
- Moving beyond reporting towards meaningful action
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| 12:25 PM - 12:55 PM | Sponsored session to be confirmed | Sponsored session to be confirmed | Automating LTC recall and drug monitoring
- Automating administrative tasks
- Managing multimorbidity
- Making every contact count
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| 12:55 PM - 1:55 PM | Lunch and Networking Please take some time to visit the exhibition where our supporting partners will be delighted to speak with you.
Thanks to their support, the event is free to attend. |
| 1:50 PM - 3:35 PM | Stream 1 – Leadership in Practice | Stream 2 – Financial planning | Stream 3 – Estates and services |
| 1:55 PM - 2:25 PM | Leading with empathy in general practice
- Why communication matters
- Evidence on communication and patient clinical outcomes
- A patient's personal story on the power of words
- How to communicate with empathy when you're running on an empty tank
| What do you cut first? Making financial trade-offs in real practice life
- How to prioritise competing financial pressures when everything feels essential
- Understanding the real impact of small recurring costs on long-term sustainability
- Making confident decisions when there is no ‘extra’ money in the system
| The future of primary care estates
- Making the most of existing premises to support service delivery
- Understanding opportunities and challenges around shared spaces and neighbourhood hubs
- Planning for changing workforce and patient needs
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| 2:30 PM - 3:00 PM | What happens when complaints escalate? Lessons for primary care leaders
- Understanding the common themes behind complaints that reach the Ombudsman
- Exploring opportunities for earlier resolution and improved communication
- Applying the NHS Complaint Standards to support effective complaint handling
| Financial impact of 2026-27 GP contract changes for practice managers
- How to manage rising costs without a significant funding increase
- Dealing with new ring-fenced funding to pay for additional GP time
- Getting ready for neighbourhood working
| Service redesign and pathway improvement
- Identify opportunities to improve patient pathways and service delivery
- Learn how to balance operational efficiency with quality care
- Examples of successful service innovations in primary care
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| 3:05 PM - 3:35 PM | An update from CQC: The future of primary and community care regulation
- Discover what’s changing in our draft Primary and Community Care Assessment Framework, what it means for your service, and how you can work with us in partnership by sharing your feedback
- Hear the latest inspectorate priorities, with insights into what outstanding practice looks like and where providers most often face challenges
- Explore practical tools to drive improvement, including key publications and our online Mythbusters designed to support general practice
- Learn how to get involved, with opportunities to join CQC as a Specialist Professional Advisor and help shape the next stage of our regulatory journey
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