We would like to thank our exhibitors and sponsors for sponsoring this meeting which includes pharmaceutical companies. They have had no editorial input into or control over the agenda, content development or choice of speakers, nor opportunity to influence except for the sponsored symposia presentations.

Event Schedule

Tuesday, May 19, 2026
9:20 AM - 9:30 AM
Registration and Exhibition
 
 
 
Chair’s opening remarks
 
 
 
9:30 AM - 10:00 AM
Digital maturity: Building a digital-first practice
  • Understanding what it means to be a digitally mature practice
  • Case studies of practices that have adopted digital ways of working
  • Practical strategies for embedding digital ways of working across the team
  • Improving practice efficiency, patient access and staff engagement through digital culture
     
 
 
10:05 AM - 10:35 AM
Sponsored session to be confirmed
 
 
 
10:35 AM - 11:15 AM
Morning Break and Exhibition
 
 
 
11:15 AM - 11:45 AM
Almost everything you need to know about sustainability in general practice
  • Reducing your carbon footprint
  • Reducing your costs
  • Future-proofing your practice
 
 
Sponsored session to be confirmed
 
 
 
11:50 AM - 12:20 PM
Sponsored session to be confirmed
 
 
 
Recruit, retain, repeat: keeping your workforce
  • Exploring flexible and creative recruitment strategies
  • Understanding what motivates and keeps staff in general practice
  • Building a positive team culture and reduce burnout
     
 
 
12:25 PM - 12:55 PM
Sponsored session to be confirmed
 
 
 
CQC ready, every day
  • Building an inspection-ready culture in the south-west
  • Gathering and presenting evidence efficiently throughout the year
  • Engaging the whole team in compliance and the benefits
     
 
 
12:55 PM - 1:55 PM
Lunch and Exhibition
 
 
 
1:55 PM - 2:25 PM
Leading through conflict: managing performance and difficult conversations
  • Addressing underperformance confidently before it escalates into wider team conflict
  • Navigating sensitive people issues while maintaining trust and professionalism
  • Ensuring fairness, consistency and clear documentation in challenging situations
     
 
 
Negotiation skills in general practice
  • How to prepare effectively for supplier and partner negotiations
  • Communicating assertively and build win–win outcomes
  • Preparing for PCN or ICB level negotiations, such as for shared services within BNSSG
  • Managing power dynamics confidently
     
 
 
2:30 PM - 3:00 PM
Financial impact of 2026-27 GP contract changes for practice managers
  • How to manage rising costs without a significant funding increase
  • Dealing with new ring-fenced funding to pay for additional GP time
  • Getting ready for neighbourhood working
     
 
 
3:00 PM - 3:30 PM
The future practice manager
  • What are the emerging competencies practice managers will need over the next 5 years?
  • How to build your digital, data, and people management confidence
  • Future-proofing your career and your practice
     
 
 

Call for input

We believe the best learning comes from those working day-to-day in general practice. We are open to suggestions.

If you are interested in speaking at this event, please contact Pippa Baynham, Senior Conference Producer.

If you are interested in sponsoring a talk on the Agenda, or exhibiting at the event, please contact Edward Burkle, Executive Director