We would like to thank our exhibitors and sponsors for sponsoring this meeting which includes pharmaceutical companies. They have had no editorial input into or control over the agenda, content development or choice of speakers, nor opportunity to influence except for the sponsored symposia presentations.

Agenda

Primary care is evolving rapidly, and practice managers are at the centre of making digital transformation work in reality. This event focuses on AI and digital health, taking a practical, grounded approach to change that supports rather than adds to existing pressures.

Wednesday, July 1, 2026
9:20 AM - 10:15 AM
Chair’s opening remarks followed by: Digital first: what the NHS direction means for day-to-day pressures
  • What national expectations on access and responsiveness translate to locally 
  • Where pressure is increasing (and why it’s not just about demand volume) 
  • What practice managers need to anticipate around capacity, staffing, and patient expectations
Dr Matea Deliu, Chief Clinical Information Officer, Clinical Lead Digital Delivery, Clinical Safety Officer, Bromley Healthcare, NHS South East London ICB
Ryan Smith, Strategic Director, Coventry and Warwickshire ICB, Kenilworth & Warwick PCN, Apollo PCN and RJS Care Ltd
10:25 AM - 10:55 AM
Sponsored session to be confirmed

Sponsored by

11:05 AM - 11:50 AM
Leading teams through continuous digital change
  • The leadership challenge of constant digital transformation
  • How to assess what matters vs what adds complexity
  • Balancing patient expectations, staff capacity, and system change
  • Avoiding reactive digital decision-making
Sonali Kinra, Deputy Medical Director, CMO Directorate, NHS West and North London ICB
12:00 PM - 12:45 PM
Digital maturity: building a digital-first practice
  • Understanding what it means to be a digitally mature practice 
  • Case studies of practices that have adopted digital ways of working 
  • Practical strategies for embedding digital ways of working across the team 
  • Improving practice efficiency, patient access and staff engagement through digital culture 
Rhys Lewis, Director of Digital and Business Intelligence, BNSSG ICB, One Care (BNSSG)

Partnered with:

1:00 PM - 1:45 PM
Using AI safely and effectively in general practice
  • Where AI is already being used in general practice and what it’s actually helping with
  • Practical use cases that support day-to-day work (communication, admin, prioritisation)
  • What safe and responsible use looks like in reality: oversight, risk, and accountability
  • Common risks (bias, inaccuracy, over-reliance) and how to manage them in practice
  • Key questions to ask before adopting or using any AI-enabled tool
Kolade Daodu, GP, Clinical Director, Clinical Safety Officer, Shephall Health Centre, Stevenage South PCN
1:55 PM - 2:25 PM
Sponsored session to be confirmed
2:35 PM - 3:20 PM
Creating value from better digital ways of working
  • Defining the problem, it’s root cause and measuring the baseline
  • The three principles of Digital Transformation
  • Testing and improving innovations and transformations
  • Building a compelling case for sustaining the change
James Friend, Director of Digital Strategy and Digital Transformation, NHS England – London Region

If you are interested in speaking at this event, please contact Pippa Baynham, Senior Conference Producer.

If you are interested in sponsoring on the Agenda, please contact Edward Burkle, Executive Director