We would like to thank our exhibitors and sponsors for sponsoring this meeting which includes pharmaceutical companies. They have had no editorial input into or control over the agenda, content development or choice of speakers, nor opportunity to influence except for the sponsored symposia presentations.

Agenda

Primary care is evolving rapidly, and practice managers are at the centre of making digital transformation work in reality. This event focuses on AI and digital health, taking a practical, grounded approach to change that supports rather than adds to existing pressures.

Wednesday, July 1, 2026
9:20 AM - 10:15 AM
Chair’s opening remarks followed by: Digital first: what the NHS direction means for day-to-day pressures
  • What national expectations on access and responsiveness translate to locally 
  • Where pressure is increasing (and why it’s not just about demand volume) 
  • What practice managers need to anticipate around capacity, staffing, and patient expectations
Dr Matea Deliu, Chief Clinical Information Officer, Clinical Lead Digital Delivery, Clinical Safety Officer, Bromley Healthcare, NHS South East London ICB
Ryan Smith, Strategic Director, Coventry and Warwickshire ICB, Kenilworth & Warwick PCN, Apollo PCN and RJS Care Ltd
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10:25 AM - 10:55 AM
Well-being support for practice managers
Neil Retallic, Head of Development, Professional Services

Sponsored by

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11:05 AM - 11:50 AM
Digital overload to meaningful change: Leading with design and purpose
  • Shifting from reactive to purposeful change
  • Using design thinking to reduce complexity
  • Balancing patient expectations, workforce capacity, and system pressures
  • Embedding sustainable change in practice
Dr Sonali Kinra, GP, Clinical Director - Local Care, West and North London ICB, The Brook Surgery
Dr Devin Gray, GP, Clinical Lead for Digital Transformation and Principal CSO, Wandsworth GP Federation CIC
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12:00 PM - 12:45 PM
Digital maturity: building a digital-first practice
  • Understanding what it means to be a digitally mature practice 
  • Case studies of practices that have adopted digital ways of working 
  • Practical strategies for embedding digital ways of working across the team 
  • Improving practice efficiency, patient access and staff engagement through digital culture 
Rhys Lewis, Director of Digital and Business Intelligence, BNSSG ICB, One Care (BNSSG)

Partnered with:

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1:00 PM - 1:45 PM
Using AI safely and effectively in general practice
  • Where AI is already being used in general practice and what it’s actually helping with
  • Practical use cases that support day-to-day work (communication, admin, prioritisation)
  • What safe and responsible use looks like in reality: oversight, risk, and accountability
  • Common risks (bias, inaccuracy, over-reliance) and how to manage them in practice
  • Key questions to ask before adopting or using any AI-enabled tool
Dr Kolade Daodu, GP, Clinical Director, Clinical Safety Officer, Shephall Health Centre, Stevenage South PCN
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1:55 PM - 2:40 PM
Digital inclusion: ensuring nobody is left behind
  • Understanding how digital transformation can improve access while reducing inequalities
  • Identifying patients who may face barriers to digital services and support
  • Creating inclusive access models that balance digital and traditional routes to care 
Ben Scorer, Freelance Primary Care Manager, Locum PM
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2:50 PM - 3:30 PM
Creating value from better digital ways of working
  • Defining the problem, it’s root cause and measuring the baseline
  • The three principles of Digital Transformation
  • Testing and improving innovations and transformations
  • Building a compelling case for sustaining the change
James Friend, Director of Digital Strategy and Digital Transformation, NHS England – London Region
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If you are interested in speaking at this event, please contact Pippa Baynham, Senior Conference Producer.

If you are interested in sponsoring on the Agenda, please contact Edward Burkle, Executive Director 

Speakers