• How practices can save money 
• Supporting staff, patients and the local community  
• Finding new revenue streams

• Establishing a complaints procedure   
• Reviewing patient and staff complaints   
• Implementing change 

• An overview of how you can incorporate AI in practice  
• The benefit of using AI  
• If AI is the start, what’s next? 

• Top tips on forward planning for GP practices  
• Key points to consider in partnership deeds and premises to incorporate practice changes
• Good housekeeping essentials to best facilitate partnership and premises changes 

• Conducting exit interviews, what to ask  
• Setting development goals for all staff  
• What training do you offer? 
• What to ask and how to action it

Demonstrating proven strategies and tools for: 

• Embedding effective digital communication between practice and patient 

• Increasing patient adoption, and with-it patient satisfaction 

• Reducing appointment no-shows, and freeing up time for proactive care 

• The law on negligence and common law tradition 
• The role of the guidelines e.g. NICE 
• Damages and claimant motivation 
• Incompetence/fitness to practice vs negligence  
• Avoiding negligence allegations and findings (where possible) 

• Summary of the key issues to be considered when establishing a PCN company  
• The benefits of a company, the roles and responsibilities within it, good governance, the role of the Clinical Director  
• Sub-contracting to the company and the issues associated with that (CQC, pensions access and VAT) 

• In this session, Jamie will cut through the technical jargon, the overhyped myths and the oversold promises of digital healthcare 
• Find out how digital tools can truly improve capacity, access and communication to support primary healthcare in the UK 

• A countdown of the essential business areas to focus on for all practices and primary care networks. 
• Tools and takeaways to help you master each of these key business areas. 

• Introducing CPRD – GP data driving health research 
• Benefits for your practice and patients in taking part 
• CPRD-DART: an online portal for simpler, faster research. 

• Practices and PCNs are more stretched than ever – navigating through QoF, IIF, CQC, local/regional ICS targets, changing regulations and rising demand from complex, multimorbid patients. We will share results/experiences from 30 ICS regions, demonstrate best practice, and outline new features including personalised questionnaires and remote monitoring 

Please take some time to speak to our exhibitors and sponsors who support makes this event free to attend. A complimentary lunch will also be available in the exhibition area.

• An opportunity to ask your questions to our HR specialist. Submit them before the morning break 

• Exploring resilience and burnout – decoding key strategies for PM and GP well-being. 
• Toolbox for Triumph – Equip PM’s with actionable tactics like mindfulness and fostering support networks 
• From Surviving to Thriving – Harness resilience as the ultimate tool for sustaining passion and purpose in the face of adversity 

• What is a veteran friendly practice and how to become one 
• Benefits for the practice and patients

• Introduction to the barriers to access which effect outcomes for d/Deaf & BSL User and people that are hearing Impaired 

• Common misconceptions from a Deaf BSL CQC inspector 

• What does good look like, and how can we achieve it through the lens of the quality statements? 

• Taking combined knowledge and experience to provide up to date practical ideas to help your surgery 
• Making the most of a challenging financial environment 
• What do the higher earning practices do differently  and are there any areas where you can focus your attention to improve financial resilience