| 8:30 AM - 9:30 AM | Registration and Exhibition |
| 9:20 AM - 9:30 AM | Chair’s opening remarks | Chair’s opening remarks | Chair’s opening remarks |
| 9:30 AM - 10:10 AM | The primary care digital evolution
- Brief overview of the 10 Year Plan and how it impacts on primary care and Integrated neighbourhood teams
- Current commonly used digital tools and case studies
- Emerging AI digital tools to complement the 10-year plan priorities
| Triage at your practice. Practical tips for designing your Triage process to improve patient access and manage demand
- Whether practices like it or not, more triage is becoming mandated as per the GP contract.
- Discover practical tips to help design your triage process.
- How to bring your staff and patients along on the journey and keep them happy!
Sponsored by: | Understanding the financial impact of the 2025/26 GMS contract and an update on the NHS 10 year plan
- How practices will fare from the new income streams coming out of the revised contract
- Key considerations for practices coming out of the 10 year plan
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| 10:15 AM - 10:55 AM | Automated recall – Can it really deliver healthier patients and happier staff?
- Can we reduce General practice workload?
- How do we improve outcomes in key income generating targets such as QOF, IIF, DES, SPS and CQC?
- What’s the best way to use Risk stratification to focus on inequalities
Sponsored by: | Neighbourhood health service: the NHS 10-year plan from blueprint to reality
- Break down silos and build trusted partnerships across health, care and community
- Involve patients and local people as active partners in prevention
- Bring the right people together to co-create shared solutions
| Sponsored session to be confirmed Sponsored by: |
| 10:55 AM - 11:25 AM | Exhibition and Networking |
| 11:25 AM - 12:05 PM | The 9 building blocks of a resilient practice
- Greater resilience for practices is a priority and that’s about how we build our organisations
- Practices can be one unavoidable problem from disaster but if built with the right systems, structures and people they can weather any difficulty to quickly recover
- 'The 9 Building Blocks of a Resilient Practice' focuses on the essential components for the ongoing sustainability and success of a practice
| Practice and PCN mergers, and forming neighbourhoods
- Explaining the types of merger in the context of the 10 year plan
- How to prepare for neighbourhoods
- Building in sustainability
- Challenges and rewards
Sponsored by: | Making access simple – Connecting clicks & calls
- Understand how to unify your phone and digital access channels into a single, consistent patient journey
- Gain insights from real-world examples of practices improving access through joined-up communication tools
- Identify opportunities to personalise access routes to meet the needs of different patient groups
Sponsored by: |
| 12:10 PM - 12:50 PM | Sponsored session to be confirmed Sponsored by: | Why hard working, value driven well intentioned practices have not cracked inequalities
- Why good intentions aren’t enough and how hidden systems sustain inequality
- Lessons from PCNs on the real-world barriers to equity
- Simple, effective actions to start making a difference
| Managing patient complaints: from conversation to resolution
- Understand the complaint pathway – formal, informal and NHS level
- De-escalation and early resolution
- Turn complaints into improvements
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| 12:50 PM - 1:50 PM | Lunch and Networking |
| 1:50 PM - 2:30 PM | Human resources Q&A
- An opportunity to ask your questions to our HR specialist
- Questions should be submitted ahead of time to pippabaynham@cogora.com
| Challenges and opportunity: delivering primary care at scale
- Explore the benefits and realities of delivering care at scale, including mergers, collaboration, and workforce planning
- Unpack the governance, leadership, and operational challenges of being an at-scale provider
- Where this model fits within the wider vision of the NHS 10-year plan — and what success really looks like
| Team reboot: everyday strategies to reignite motivation in practice
- Re-energise team morale with simple tools that work under pressure
- Boost connection, resilience and purpose—without adding to your workload
- Leave with a practical, feel-good framework you can use right away
- Refresh your leadership style and support your team’s wellbeing in small, powerful ways
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| 2:35 PM - 3:20 PM | From risk to results: how gender equity drives safer, smarter workplaces
- Spot hidden gender equity gaps that impact morale, performance, and retention
- Use simple tools to catch early signs of inequity—before they escalate
- Support everyone on your team by tackling bias that affects men, too
| Financial risks and opportunities for GP surgeries as the NHS changes shape
- Understand the impact of the 10-year plan on GP surgery finances
- How the changes could equal opportunities
- Looking into operating models and mitigating risks in the changing landscape of the NHS
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