| 8:30 AM - 9:20 AM | Registration and Exhibition |
| 9:20 AM - 9:30 AM | Chair’s opening remarks |
| 9:30 AM - 10:00 AM | Almost everything you need to know about sustainability in general practice
- Reducing your carbon footprint
- Reducing your costs
- Future-proofing your practice
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| 10:05 AM - 10:35 AM | Automated recall – Can it really deliver healthier patients and happier staff?
- Can we reduce general practice workload?
- How do we improve outcomes in key income generating targets such as QOF, IIF, DES, SPS and CQC?
- What’s the best way to use risk stratification to focus on inequalities
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| 10:35 AM - 11:15 AM | Morning Break and Exhibition |
| 11:15 AM | Stream 1 | Stream 2 |
| 11:15 AM - 11:45 AM | Recruit, retain, repeat: keeping your workforce
- Exploring flexible and creative recruitment strategies
- Understanding what motivates and keeps staff in general practice
- Building a positive team culture and reduce burnout
| Where is the money? Making the numbers work
- Understanding what the funding looks like for general practices in the south-west
- Planning budgets and cashflow strategically
- How the numbers can work to your advantage
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| 11:50 AM - 12:20 PM | Digital maturity: Building a digital-first practice
- Understanding what it means to be a digitally mature practice
- Case studies of practices that have adopted digital ways of working
- Practical strategies for embedding digital ways of working across the team
- Improving practice efficiency, patient access and staff engagement through digital culture
| Negotiation skills in general practice
- How to prepare effectively for supplier and partner negotiations
- Communicating assertively and build win–win outcomes
- Preparing for PCN or ICB level negotiations, such as for shared services within BNSSG
- Managing power dynamics confidently
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| 12:25 PM - 12:55 PM | ADHD waiting lists: What primary care can do right now
- Why refer and wait is no longer sufficient
- What parents actually need in the absence of a diagnosis
- Implementing a structured approach in practices, PCNs and neighbourhoods
| The future practice manager
- What are the emerging competencies practice managers will need over the next 5 years?
- How to build your digital, data, and people management confidence
- Future-proofing your career and your practice
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| 12:55 PM - 1:55 PM | Lunch and Exhibition |
| 1:55 PM - 2:25 PM | Leading through conflict: managing performance and difficult conversations
- Addressing underperformance confidently before it escalates into wider team conflict
- Navigating sensitive people issues while maintaining trust and professionalism
- Ensuring fairness, consistency and clear documentation in challenging situations
| Taking control of the future, succession planning for GP partnerships
- How succession planning in a partnership provides stability and control during wider healthcare system changes
- The key steps involved in managing partner retirement and successfully integrating new partners into the practice
- Identify the essential legal, operational, and workforce considerations needed to plan and manage a smooth transition
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| 2:30 PM - 3:00 PM | Financial impact of 2026-27 GP contract changes for practice managers
- How to manage rising costs without a significant funding increase
- Dealing with new ring-fenced funding to pay for additional GP time
- Getting ready for neighbourhood working
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| 3:00 PM - 3:30 PM | An update from CQC: The future of primary and community care regulation
- Discover what’s changing in our draft Primary and Community Care Assessment Framework, what it means for your service, and how you can work with us in partnership by sharing your feedback.
- Hear the latest inspectorate priorities, with insights into what outstanding practice looks like and where providers most often face challenges.
- Explore practical tools to drive improvement, including key publications and our online Mythbusters designed to support general practice.
- Learn how to get involved, with opportunities to join CQC as a Specialist Professional Advisor and help shape the next stage of our regulatory journey.
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Dr Shaba Nabi
Terry Kemple
