| 8:30 AM - 9:20 AM | Registration and Exhibition |
| 9:20 AM - 9:30 AM | Chair’s opening remarks | Chair’s opening remarks | Chair’s opening remarks |
| 9:30 AM - 10:00 AM | Neighbourhood and PCN working: what PMs need to know
- Practical approaches to working at scale
- Collaboration across practices and with community services
- Workforce and operational implications
| Population health in practice: from theory to reality
- Understanding your practice population and unmet needs
- Linking population health to operational planning
- Strategies for prevention and patient outcomes
| Sponsored session to be confirmed |
| 10:05 AM - 10:35 AM | Sponsored session to be confirmed | Strategic leadership for practice managers
- Strategy vs operational planning in general practice
- Setting strategic direction within PCNs and neighbourhood teams
- Prioritising and making trade-offs in a resource-constrained system
- Strengthening the strategic influence of practice managers
| Managing reputation and communication in a digital world
- Social media and online reviews
- Crisis communication
- Protecting staff morale during public criticism
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| 10:35 AM - 11:05 AM | Exhibition and networking Please take some time to visit the exhibition where our supporting partners will be delighted to speak with you.
Thanks to their support, the event is free to attend. |
| 11:05 AM - 11:35 AM | Sponsored session to be confirmed | Sponsored session to be confirmed | Workforce resilience and development
- Supporting sessional staff and multi-site teams
- Retention strategies in a high-pressure environment
- Workforce planning for changing demands
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| 11:40 AM - 12:10 PM | Sponsored session to be confirmed | Workload management and smarter working
- Prioritising tasks and allocating resources effectively
- Streamlining administrative processes
- Using data to support decisions and reduce pressure
| Sponsored session to be confirmed |
| 12:15 PM - 12:45 PM | Digital in practice: improving systems and workflows
- Understand how to assess your practice’s digital readiness and needs
- Learn practical approaches to introducing new tools and supporting staff adoption
- Explore real-world examples of how digital can improve workflow, communication, and efficiency
| Sponsored session to be confirmed | Grant improvement and funding opportunities
- Understand estates, research and greener practice funding streams available to primary care
- Learn how to identify suitable opportunities and strengthen your applications
- Explore how funding can support premises improvement, service development and sustainability
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| 12:45 PM - 1:45 PM | Lunch and networking Please take some time to visit the exhibition where our supporting partners will be delighted to speak with you.
Thanks to their support, the event is free to attend. |
| 1:45 PM - 2:15 PM | Sponsored session to be confirmed | Sustainable practice: building resilience for the future
- How sustainability links to financial and operational stability, not just environmental impact
- Identifying fragile systems in workforce, estates and workflow that create long-term risk
- Practical steps to strengthen continuity and reduce reliance on short-term fixes
| Sponsored session to be confirmed |
| 2:20 PM - 2:50 PM | Financial impact of 2026-27 GP contract changes for practice managers
- How to manage rising costs without a significant funding increase
- Dealing with new ring-fenced funding to pay for additional GP time
- Getting ready for neighbourhood working
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| 2:50 PM - 3:20 PM | CQC insight: what practice managers need to know
- Understand emerging priorities and expectations for general practice in 2026
- Gain insight into system-level approaches to quality, safety, and governance
- Learn how to align practice processes and workforce planning with wider NHS standards and evolving models of care
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