Management in Practice Sheffield Agenda

Wednesday, November 18, 2026
8:30 AM - 9:20 AM	Registration and exhibition
9:20 AM - 9:30 AM	Chair’s opening remarks
9:30 AM - 10:00 AM	An update from CQC: the future of primary and community care regulation Discover what’s changing in our draft Primary and Community Care Assessment Framework, what it means for your service, and how you can work with us in partnership by sharing your feedback Hear the latest inspectorate priorities, with insights into what outstanding practice looks like and where providers most often face challenges Explore practical tools to drive improvement, including key publications and our online Mythbusters designed to support general practice Learn how to get involved, with opportunities to join CQC as a Specialist Professional Advisor and help shape the next stage of our regulatory journey Sulaxni Nainani, Director for Primary Care and Community Services (North), Care Quality Commission
10:00 AM - 10:05 AM	Chair - Stream 1	Chair - Stream 2 Pete Woodward, Managing Partner, Cheadle Medical Practice & Alvanley Family Practice
10:05 AM - 10:35 AM	Automated recall – Can it really deliver healthier patients and happier staff? Can we reduce General practice workload? How do we improve outcomes in key income generating targets such as QOF, IIF, DES, SPS and CQC? What’s the best way to use Risk stratification to focus on inequalities Rey Felek, Practice Manager, Abtrace Partnerships Dr. Nausheen Hameed, Abtrace, GP Partner and PCN Digital Lead Sponsored by:	Protect, optimise, grow: a GP Partner's blueprint for sustainable practice growth Key take homes on how to improve your practice income immediately Tips on how to maximise private and student income How to grow your list size Nabeel Arshad, GP Partner, The Brooke Surgery, Founder, Grow Your List Size Sponsored by:
10:35 AM - 11:15 AM	Morning break and exhibition
11:15 AM - 11:45 AM	Sponsored session to be confirmed Sponsored by:	AI in primary care: what’s hype and what’s helpful Explore where AI can add practical value in primary care Understand the key risks around safety, governance and implementation Identify what practices should be doing now to prepare for AI Hussain Gandhi, GP Partner, Educator, Founder of eGPlearning, Modality Partnership Nottingham
11:50 AM - 12:20 PM	Sponsored session to be confirmed	Sponsored session to be confirmed
12:25 PM - 12:55 PM	Leading with confidence to motivate and engage your team Managing and motivating a practice team through pressure and change Building trust and getting the most from your team Promoting sustainable behaviours Tracy Dell, Practice Business Manager, Chapelfield Medical Centre	Sponsored session to be confirmed Sponsored by:
12:55 PM - 1:55 PM	Lunch and exhibition
1:55 PM - 2:25 PM	Complaints handling, de-escalation and conflict resolution Handle complaints confidently while maintaining empathy and professionalism Use practical de-escalation techniques to manage difficult conversations Resolve conflict constructively and turn challenging experiences into learning opportunities Dina Karam, Practice Manager, Fernbank Surgery	GP Bereavement by suicide: Supporting a safe return to practice Introducing a trauma-informed, operational return-to-work protocol The “Opt-Out” Framework: structured support to manage cognitive load Active clinical shielding: protecting workload and anticipating grief spikes A practical approach to safeguarding patients and supporting long-term staff retention Emma Lightbody, Salaried GP, Dukinfield Medial Practice Julie Pregnall, Practice Manager, Dukinfield Medical Practice
2:30 PM - 3:00 PM	Retaining staff and building a sustainable workforce Understanding the key drivers of staff morale and retention Practical strategies to improve engagement, wellbeing and workplace culture Building a sustainable workforce through recruitment, development and retention Dina Karam, Practice Manager, Fernbank Surgery	Budgeting that works: taking control of practice finances Turn financial data into practical decisions Building budgets that reflect your practice priorities Managing costs, pressures and unexpected changes in practice Pete Woodward, Managing Partner, Cheadle Medical Practice & Alvanley Family Practice
3:00 PM - 3:30 PM	Financial impact of 2026-27 GP contract changes for practice managers How to manage rising costs without a significant funding increase Dealing with new ring-fenced funding to pay for additional GP time Getting ready for neighbourhood working Anna Buhagiar, Partner, Landin Wilcock & Co Rachelle Kilpin, Partner, BHP This session is delivered in partnership with AISMA.