Name
When demand outstrips capacity: meeting the needs of tomorrow
Date & Time
Wednesday, November 18, 2026, 11:50 AM - 12:20 PM
Riccardo Arduini
Description
  • How digital-first general practice in Sweden captures and triages demand up front, using structured online requests so each patient reaches the right clinician or service first time 
  • Practical ways to measure demand and capacity day by day, and to flex remote and in-person clinical time so Monday mornings and seasonal peaks do not overwhelm the team 
  • What happened when the model came to UK general practice: what translated, what had to change, and key takeaways practice managers can apply with their existing systems 
Sponsorship statement

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