Management in Practice Sheffield Agenda

Wednesday, November 18, 2026
8:30 AM - 9:20 AM																Registration and exhibition
9:20 AM - 9:30 AM																Chair’s opening remarks Claire Barnsley, GP, Friarwood Surgery, Chair, Wakefield LMC
9:30 AM - 10:00 AM																An update from CQC: the future of primary and community care regulation Discover what’s changing in our draft Primary and Community Care Assessment Framework, what it means for your service, and how you can work with us in partnership by sharing your feedback Hear the latest inspectorate priorities, with insights into what outstanding practice looks like and where providers most often face challenges Explore practical tools to drive improvement, including key publications and our online Mythbusters designed to support general practice Learn how to get involved, with opportunities to join CQC as a Specialist Professional Advisor and help shape the next stage of our regulatory journey Sulaxni Nainani, Director for Primary Care and Community Services (North), Care Quality Commission
10:00 AM - 10:05 AM																Chair - Stream 1 Claire Barnsley, GP, Friarwood Surgery, Chair, Wakefield LMC																																										Chair - Stream 2 Pete Woodward, Managing Partner, Cheadle Medical Practice & Alvanley Family Practice
10:05 AM - 10:35 AM																Automated recall – Can it really deliver healthier patients and happier staff? Can we reduce General practice workload? How do we improve outcomes in key income generating targets such as QOF, IIF, DES, SPS and CQC? What’s the best way to use Risk stratification to focus on inequalities Rey Felek, Practice Manager, Abtrace Partnerships Dr. Nausheen Hameed, Abtrace, GP Partner and PCN Digital Lead Sponsored by:																																										Protect, optimise, grow: a GP Partner's blueprint for sustainable practice growth Key take homes on how to improve your practice income immediately Tips on how to maximise private and student income How to grow your list size Dr Nabeel Arshad, GP Partner, The Brooke Surgery, Founder, Grow Your List Size Sponsored by:
10:35 AM - 11:15 AM																Morning break and exhibition
11:15 AM - 11:45 AM																Maximising PPA drugs income Benchmarking your PPA drugs income and costs Managing the hidden supplier costs eroding your margin Avoiding the common pitfalls in your practice's flu campaign Harriet Hole, Head of Finance and Operations, Ash Lane Consulting Sponsored by:																																										AI in primary care: what’s hype and what’s helpful Explore where AI can add practical value in primary care Understand the key risks around safety, governance and implementation Identify what practices should be doing now to prepare for AI Hussain Gandhi, GP Partner, Educator, Founder of eGPlearning, Modality Partnership Nottingham
11:50 AM - 12:20 PM																The GP partner and practice manager: building an effective working relationship Understand where GP partners and practice managers add different value to decisions Develop clear ways to discuss difficult issues, challenge constructively and resolve disagreements Align clinical, operational and financial priorities to support the practice’s future Louise Gregory, Practice Business Manager, Maybush Medical Centre & Eastmoor Health Centre Ansar Hayat, GP Partner, Maybush Medical Centre Wakefield																																										Sponsored session to be confirmed Sponsored by:
12:25 PM - 12:55 PM																Leading with confidence to motivate and engage your team Managing and motivating a practice team through pressure and change Building trust and getting the most from your team Promoting sustainable behaviours Tracy Dell, Practice Business Manager, Chapelfield Medical Centre																																										Unlocking capacity: workforce strategies to meet practice demand Explore how a high-performing practice unlocks capacity through smarter workforce design Hear lessons from the front line: Operational insights from an 11,000 patient practice Take away practical tips for more effective clinical staffing that meets patient needs Dr Harriet Bradley, Medical Director, Asterix Health Prash Thurairatnam, Managing Partner, Tudor Lodge Health Centre Sponsored by:
12:55 PM - 1:55 PM																Lunch and exhibition
1:55 PM - 2:25 PM																Complaints handling, de-escalation and conflict resolution Handle complaints confidently while maintaining empathy and professionalism Use practical de-escalation techniques to manage difficult conversations Resolve conflict constructively and turn challenging experiences into learning opportunities Dina Karam, Practice Manager, Fernbank Surgery																																										GP Bereavement by suicide: supporting a safe return to practice Introducing a trauma-informed, operational return-to-work protocol The “Opt-Out” Framework: structured support to manage cognitive load Active clinical shielding: protecting workload and anticipating grief spikes A practical approach to safeguarding patients and supporting long-term staff retention Emma Lightbody, Salaried GP, Dukinfield Medial Practice Julie Pregnall, Practice Manager, Dukinfield Medical Practice
2:30 PM - 3:00 PM																Retaining staff and building a sustainable workforce Understanding the key drivers of staff morale and retention Practical strategies to improve engagement, wellbeing and workplace culture Building a sustainable workforce through recruitment, development and retention Dina Karam, Practice Manager, Fernbank Surgery																																										Budgeting that works: taking control of practice finances Turn financial data into practical decisions Building budgets that reflect your practice priorities Managing costs, pressures and unexpected changes in practice Pete Woodward, Managing Partner, Cheadle Medical Practice & Alvanley Family Practice
3:05 PM - 3:35 PM																Financial impact of 2026-27 GP contract changes for practice managers How to manage rising costs without a significant funding increase Dealing with new ring-fenced funding to pay for additional GP time Getting ready for neighbourhood working Anna Buhagiar, Partner, Landin Wilcock & Co Rachelle Kilpin, Partner, BHP This session is delivered in partnership with AISMA.