• Identify, assess, and mitigate operational risks to support continuous improvement 
• Apply practical techniques to ensure compliance and strengthen accountability 
• Maintain and embed a strong governance culture within general practice. 

• Understanding your practice population and unmet needs 
• Linking population health to operational planning 
• Strategies for prevention and patient outcomes 

• How redesigning pharmacy roles can unlock clinical capacity and reduce GP workload
• Practical ways to integrate specialist pharmacy teams without adding cost or complexity
• Real-world results: improving access, supporting growth, and enhancing patient experience
• Case study from Elm Tree Surgery, Googles Highest Rated Surgery in the UK

• How succession planning in a partnership provides stability and control during wider healthcare system changes
• The key steps involved in managing partner retirement and successfully integrating new partners into the practice
• Identify the essential legal, operational, and workforce considerations needed to plan and manage a smooth transition

• Strategy vs operational planning in general practice 
• Setting strategic direction within PCNs and neighbourhood teams 
• Prioritising and making trade-offs in a resource-constrained system 
• Strengthening the strategic influence of practice managers 

• Learn to interpret reports and dashboards effectively 
• Use data to drive operational and workforce decisions 
• Translate population health insights into practice-level actions 
• Identify areas for quality improvement and patient impact 

Please take some time to visit the exhibition where our supporting partners will be delighted to speak with you. 
Thanks to their support, the event is free to attend.

• The requirement for online patient access and triage is growing, whether practices like it or not
• Learn practical tips to design and improve your triage process
• Discover how to bring your staff and patients along on the digital triage journey

• How do we consciously or unconsciously people please?
• What type of busy are we?
• How do we let go and find our focus?

• Supporting sessional staff and multi-site teams 
• Retention strategies in a high-pressure environment 
• Workforce planning for changing demands 

• Learn how to streamline LTC recall and medication monitoring into a single, automated, efficient workflow, reducing duplication and admin burden for EMIS Web practices
• Manage workload and risk at scale – prioritise high-risk patients, handle non-responders, avoid unnecessary appointments
• Turn fragmented processes into a consistent, auditable system that supports QOF and CQC requirements

• What really matters to locum GPs and how to create an environment they want to return to 
• Common mistakes practices make that reduce value and damage relationships 
• Simple, practical changes to improve collaboration, strengthen cover, and support better patient access 

• Spectrum of collaboration: From patient ID to principal investigator
• Mobile infrastructure & NIHR recognition: Streamlining research in primary care
• Clinical governance & risk: Roles, responsibilities, and gap closure

• Understand how to assess your practice’s digital readiness and needs 
• Learn practical approaches to introducing new tools and supporting staff adoption 
• Explore real-world examples of how digital can improve workflow, communication, and efficiency 

Why patient access feels harder than ever, and the practical changes that can make the biggest difference.

• Practical ways to improve patient access and reduce pressure on busy teams
• How to deliver more equitable access for patients - without forcing everyone down a digital route
• Simple changes that can help practices manage demand more smoothly and create a better experience for both staff and patients

• Understand estates, research and greener practice funding streams available to primary care 
• Learn how to identify suitable opportunities and strengthen your applications 
• Explore how funding can support premises improvement, service development and sustainability 

Please take some time to visit the exhibition where our supporting partners will be delighted to speak with you.   
Thanks to their support, the event is free to attend. 

• How sustainability links to financial and operational stability, not just environmental impact 
• Identifying fragile systems in workforce, estates and workflow that create long-term risk 
• Practical steps to strengthen continuity and reduce reliance on short-term fixes 

• Explore how a high-performing practice unlocks capacity through smarter workforce design
• Hear lessons from the front line: Operational insights from an 11,000 patient practice
• Take away practical tips for more effective clinical staffing that meets patient needs

• How to manage rising costs without a significant funding increase 
• Dealing with new ring-fenced funding to pay for additional GP time 
• Getting ready for neighbourhood working 

• Discover what’s changing in our draft Primary and Community Care Assessment Framework, what it means for your service, and how you can work with us in partnership by sharing your feedback
• Hear the latest inspectorate priorities, with insights into what outstanding practice looks like and where providers most often face challenges
• Explore practical tools to drive improvement, including key publications and our online Mythbusters designed to support general practice
• Learn how to get involved, with opportunities to join CQC as a Specialist Professional Advisor and help shape the next stage of our regulatory journey