Pulse PCN Liverpool

Tuesday, November 24, 2026
8:45 AM - 9:30 AM																Registration and exhibition
9:30 AM - 9:35 AM																Chair’s opening remarks Professor James Kingsland OBE, Physician, Academic and Global Healthcare Policy Advisor Joe Gammie, Deputy Editor for The Pharmacist, Pulse PCN and Healthcare Leader
9:35 AM - 10:00 AM																Making ARRS work for practices – using the multidisciplinary team intelligently to reduce GP workload, support chronic disease management and improve patient care Dr Lavan Baskaran, GP Partner with Special Interests in ADHD, Sleep and Cardiometabolic Medicine
10:00 AM - 10:35 AM																Reducing workload and cost with smart AI triage Autonomous AI Digital Front Door: An overview of how AI-powered triage acts as a digital front door for primary care, safely assessing patient requests and routing them to the most appropriate outcome. Seamless NHS Integration: Built in partnership with Microsoft and fully integrated with EHRs, GP Triage fits directly into existing practice workflows without requiring additional manual processes. Reduced Workload, Better Patient Access: Real-world examples of how autonomous triage reduces manual clinician workload, improves patient access, and helps practices manage demand more efficiently while maintaining high standards of care. Dr Abdullah Nadeem, Chief of Staff , GP Triage Sponsored by:
10:35 AM - 11:10 AM																Driving prevention at scale: the future of call and recall in primary care Dr Nausheen Hameed, Digital Health Consultant, PCN Digital Lead, GP Partner/ Trainer Sponsored By:
11:10 AM - 11:40 AM																Refreshment break
11:40 AM - 12:15 PM																Embracing the 8am rush: How the right approach to AI transforms capacity and access See the whole demand across telephone, online and assisted access routes Streamline routine work through clear pathways, appropriate exceptions and human oversight Learn how to make AI work, with practical tips on staff support and measuring impact Alan Hall, Head of Primary Care , Anima Dr Ben Walker, Clinical Strategy Lead for Secondary & Neighbourhood Care , Anima Sponsored by:
12:15 PM - 12:40 PM																Ketamine misuse: what GPs need to ask and what they need to know In this presentation, Dr Evans aims to increase awareness of ketamine use in primary care, encouraging GPs to routinely ask about ketamine when clinically appropriate, recognise early signs of ketamine-related complications, understand initial management strategies, and know when referral to specialist services is indicated. Dr Donna Evans, GP Partner, Brownlow Health
12:40 PM - 1:40 PM																Lunch and exhibition Lunch, networking and time to explore the exhibition.
1:40 PM - 2:15 PM																From practices to neighbourhoods: making PCN-wide working a reality An EPR ready for scale Localisation to practice and PCN Generating savings Oliver Goodenough, Strategic Partnership Lead , Medicus Sponsored by:
2:15 PM - 2:40 PM																What needs to happen for the third sector to be a first thought in how we deliver neighbourhood health? How PCNs can build effective neighbourhood partnerships with VCFSE organisations, local services and community stakeholders Practical learning from developing a Children and Young People’s MDT to deliver more joined-up, proactive care Using community insight and creative engagement approaches to improve dementia awareness, inclusion and understanding Rachel Stead, Managing Director , South Sefton Primary Care Network Ellie McNeil, Chief Executive, You Matter
2:40 PM - 3:00 PM																Case study: Women’s health conditions presenting as repeated episodic care Dr Stephanie Cook, General Practitioner with a specialist interest in Women's Health, Clinical Lead - Women's Health Hubs – Liverpool, Executive Director  – Primary Care Women’s Health Society
3:00 PM - 3:20 PM																Case study: Children, young people and screen use: what can PCNs do? Dr Sarah Wilks, GP, Rock Court Surgery GP, Health Inequalities Lead, iGPC
3:20 PM - 3:50 PM																Workforce and service redesign across neighbourhoods: what are Liverpool PCNs doing differently and what can we learn? How PCNs can move beyond individual practice initiatives Using population health data to identify unmet need and variation What PCNs should prioritise over the next 12–18 months Practical examples/lessons from the Liverpool project Professor James Kingsland OBE, Physician, Academic and Global Healthcare Policy Advisor
3:50 PM																Conference ends

Professor James Kingsland OBE
Physician, Academic and Global Healthcare Policy Advisor

Dr Tom Micklewright
Clinical Lead for Digital Transformation in Primary Care, Cheshire and Merseyside ICB, Medical Director, ORCHA

Rachel Stead
Managing Director

Dr Stephanie Cook
General Practitioner with a specialist interest in Women's Health, Clinical Lead - Women's Health Hubs – Liverpool, Executive Director  – Primary Care Women’s Health Society