Management in Practice Virtual Event Agenda

Tuesday, April 29, 2025
9:20 AM - 10:10 AM																Chair’s opening remarks followed by: Seizing the opportunities and overcoming barriers in digital adoption Common challenges practices face in adopting digital tools Managing resistance to change among staff and patients Why is digital adoption important How to be digitally inclusive for patients with limited tech access Lorna Laflin Deputy Programme Director, Greater Manchester Primary Care Provider Board, Deputy Lead, Primary Care Development Programme, RCGP Tracy Dell Practice Business Manager, Locum, Lambert Medical Centre
10:20 AM - 10:50 AM																AI and digital health – Delivering the vision of a neighbourhood NHS Learn how digital innovation supports the NHS vision of integrated, localised services. Helping patients stay well for longer through early intervention and community-based support. See how Surgery Assist automates the signposting of patients to self-referral options, local charities, and social care. Ensuring they access the most appropriate support, first time. Discover how AI with Voice can deliver 24/7 support for millions of patients, breaking down language, communication, and digital barriers to create equitable access across all communities. Sharon Hanley Managing Director, Hanley Consulting Sponsored by:
11:00 AM - 11:40 AM																The digital practice – what every PM needs to know Core digital technologies and adaptions for general practice How to get started and the transition period The financial and operational benefits of going digital Daniel Vincent Former Practice Manager and Partner, CEO Enhanced Primary Care, CSMO, Enhanced Technology
11:50 AM - 12:20 PM																Redefining medical reporting: navigating risk and clinical governance in the digital era Understanding the complexities of medical reporting within general practice Identifying and mitigating risk Streamlining medical reporting through robust clinical governance frameworks Pamela Chappell Clinical Governance & Safety Officer, Medi2data , Medi2data Sponsored by:
12:30 PM - 1:10 PM																The AI revolution What is AI and why do we need it? Practical suggestions to integrate AI into practice How is AI already being used in general practice Dr Neil Paul GP Partner, Director, Howbeck Healthcare Limited, Director, Central Cheshire Integrated Care Partnership
1:20 PM - 1:50 PM																Sponsored session - details to be confirmed
2:00 PM - 2:40 PM																Practical applications of digital technology Reducing missed appointments with automated SMS and email reminders Remote process automation (RPA) for blood filing and automated recall Automated registrations, total triage and the NHS app Dr Matea Deliu Academic GP, Clinical Lead Primary Care Digital Delivery, Clinical Safety Officer, NHS South East London ICB
2:50 PM - 3:20 PM																Sponsored session - details to be confirmed
3:30 PM - 4:10 PM																Panel: Lessons learned from digital transformation in practice How surgeries are saving time using digital transformation What is the future for digital practices Top tips to make your practice digital in 2025 Tracy Dell Practice Business Manager, Locum, Lambert Medical Centre Dr Neil Paul GP Partner, Director, Howbeck Healthcare Limited, Director, Central Cheshire Integrated Care Partnership Shanker Vijayadeva GP Lead, Digital Transformation in Primary Care, NHS England (London Region) Daniel Vincent Former Practice Manager and Partner, CEO Enhanced Primary Care, CSMO, Enhanced Technology