| 8:30 AM - 9:20 AM | Registration and Exhibition |
| 9:20 AM - 9:30 AM | Chair’s opening remarks | Chair’s opening remarks |
| 9:30 AM - 10:00 AM | Data confidence for practice managers
- Learn to interpret reports and dashboards effectively
- Use data to drive operational and workforce decisions
- Translate population health insights into practice-level actions
- Identify areas for quality improvement and patient impact
| Making the numbers work: financial leadership for practice managers
- Interpret key financial reports and performance indicators with confidence
- Identify cost pressures and areas for efficiency without compromising patient care
- Use financial insight to support strategic decisions around workforce, estates, and service delivery
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| 10:05 AM - 10:35 AM | Converting a room into a clinical space
- Key considerations when repurposing practice space for clinical use
- Health and safety, infection control, and regulatory requirements
- Explore practical tips for planning, cost management, and workflow integration
- Funding, where to find it?
| Sponsored session to be confirmed |
| 10:35 AM - 11:15 AM | Morning Break and Exhibition |
| 11:15 AM - 11:45 AM | Sponsored session to be confirmed | AI in general practice, what do we need?
- Understanding real world applications of AI tools
- Preparing your practice for future integration
- Deciding what is important to you and your
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| 11:50 AM - 12:20 PM | How to get your practice CQC ready:
- How to make your HR system fully compliant
- How to be Health, safety and risk assessment ready for CQC
- The importance of leadership of the practice manager for the inspection
| Taking control of the future, succession planning for GP partnership
- How succession planning in a partnership provides stability and control during wider healthcare system changes
- The key steps involved in managing partner retirement and successfully integrating new partners into the practice
- Identify the essential legal, operational, and workforce considerations needed to plan and manage a smooth transition
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| 12:25 PM - 12:55 PM | Sponsored session to be confirmed | Sponsored session to be confirmed |
| 12:55 PM - 1:55 PM | Lunch and Exhibition |
| 1:55 PM - 2:25 PM | Managing patient expectations in a high-demand environment
- Practical strategies for handling complaints and online criticism
- Communicating access limitations confidently and transparently
- Supporting reception and frontline teams under pressure
| Property legal essentials for practices on forward planning
- The importance of a clear property strategy and considerations for forward planning
- Good housekeeping essentials to best facilitate premises changes
- Matters to consider on leases, refinance and sale and leaseback
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| 2:30 PM - 3:00 PM | Managing demand in 2026: access, triage and patient flow
- Practical approaches to balancing access and safety
- Reducing pressure without reducing care quality
- Lessons from practices that have reshaped demand
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| 3:00 PM - 3:30 PM | Financial impact of 2026-27 GP contract changes for practice managers
- How to manage rising costs without a significant funding increase
- Dealing with new ring-fenced funding to pay for additional GP time
- Getting ready for neighbourhood working
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