| 8:30 AM - 9:20 AM | Registration and exhibition |
| 9:20 AM - 9:30 AM | Chair’s opening remarks |
| 9:30 AM - 10:00 AM | An update from CQC: The future of primary and community care regulation
- Discover what’s changing in our draft Primary and Community Care Assessment framework, what it means for your service, and how you can work with us in partnership by sharing your feedback
- Hear the latest inspectorate priorities, with insights into what outstanding practice looks like and where providers most often face challenges
- Explore practical tools to drive improvement, including key publications and our online Mythbusters designed to support general practice
- Learn how to get involved, with opportunities to join CQC as a Specialist Professional Advisor and help shape the next stage of our regulatory journey
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| 10:05 AM - 10:35 AM | Sponsored session to be confirmed | The 10 year plan and medium-term planning framework
- Multi vs Single Neighbourhood
- Provider contracts: wherethings stand and implications for PCNs/neighbourhoods
- Integrated Health Organisations: opportunity or threat?
- Why GP Federations matter and what this means for GPs.
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| 10:35 AM - 11:15 AM | Morning break and exhibition |
| 11:10 AM - 11:15 AM | Stream 1: Chair | Stream 2: Chair |
| 11:15 AM - 11:45 AM | Sponsored session to be confirmed | Sponsored session to be confirmed Sponsored by: Grow Your List Size |
| 11:50 AM - 12:20 PM | Beyond patient care: the growing role of research in primary care
- How practices and PCNs can become involved in research activity
- The operational, workforce and patient benefits of participating in research
- Lessons learned from building a successful research programme across multiple practices
| Managing reputation and communication in a digital world
- Social media and online reviews
- Crisis communication
- Protecting staff morale during public criticism
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| 12:25 PM - 12:55 PM | Sponsored session to be confirmed | Sponsored session to be confirmed Sponsored by: Ash Lane Consulting |
| 12:55 PM - 1:55 PM | Lunch and exhibition |
| 1:55 PM - 2:25 PM | The modern reception team: from gatekeeping to clinical navigation
- Redefining the role of reception and admin teams in a digital-first environment
- Training and confidence building for safe, consistent triage conversations
- Supporting staff to use protocols, not judgement alone, in complex interactions
| 13:55 - 14:55 Protect your practice: Employment law changes, AI risks and workforce challenges
- What upcoming employment law and tribunal reforms mean for practices
- The 2-year to 6-month rights shift: managing probation and performance effectively
- Day 1 SSP rights, absence management and the value of strong documentation
- The AI-armed employee: why disciplinarians and grievances now cost you more
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| 2:30 PM - 3:00 PM | Connecting data, pathways and communities: foundations for neighbourhood health
- Using data and clinical pathways to inform day-to-day decisions
- Identifying variation, need and opportunities to reduce inequalities
- Supporting neighbourhood working through shared intelligence and collaboration
| 13:55 - 14:55 Continued: Protect your practice: Employment law changes, AI risks and workforce challenges |
| 3:00 PM - 3:30 PM | Financial impact of 2026-27 GP contract changes for practice managers
- How to manage rising costs without a significant funding increase
- Dealing with new ring-fenced funding to pay for additional GP time
- Getting ready for neighbourhood working
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