Name
What happens when complaints escalate? Lessons for primary care leaders
Date & Time
Tuesday, September 22, 2026, 2:30 PM - 3:00 PM
Speakers
Sally Capper, Stakeholder Engagement Manager, Parliamentary and Health Service Ombudsman
Steve Hannay, Stakeholder Engagement Manager, Parliamentary and Health Service Ombudsman
Steve Hannay, Stakeholder Engagement Manager, Parliamentary and Health Service Ombudsman
Description
- Understanding the common themes behind complaints that reach the Ombudsman
- Exploring opportunities for earlier resolution and improved communication
- Applying the NHS Complaint Standards to support effective complaint handling