Nick Knight is Operations Director at Babblevoice, a leading provider of intelligent telephony for primary care. A Chartered Engineer with the Institution of Engineering and Technology (IET) and holding a BEng in Information Engineering, Nick brings over 30 years of engineering experience to the healthcare technology sector. His work focuses on applying artificial intelligence and automation to improve patient access, streamline clinical workflows, and reduce operational strain in GP surgeries. Combining deep technical expertise with a practical understanding of healthcare operations, Nick is passionate about building reliable, human-centred systems that make a measurable difference in patient care.