Lucy King, a Patient Services Manager from Somerset, is passionate about patient engagement and believes in the power of involving patients in shaping healthcare. Lucy advocates for listening to patients and incorporating their feedback to improve services, through her work as a Patient Engagement Consultant, particularly in challenging times for the NHS. With a dedication to making a positive impact, Lucy works closely with her Practice and Patient Participation Group, empowering them to have a voice in their care, involving them in the decision-making processes and enhancing the support offered by general practices