Tracy is a a Business Consultant, Trainer, Certified Coach, a Chartered member of the CIPD and an Insights and NLP Practitioner originally from the West Midlands, living in Devon over 16 years. She worked in Primary Care for more than a decade as a Business Manager in General Practice, a Federation Manager for multiple practices, a Care Quality Commission (CQC) Specialist advisor since 2014 and a RCGP development adviser since 2022.

She supported a CCG (now ICB) with primary care project management including setting up a new service and managed �2.5m winter access funds as well as a practice changing their ownership status. With her expertise in regulation, she has led a large, five site primary care provider�s CQC improvement plan from an Inadequate rating with breach notices to a Good rating in a 9-month period. She has led on a non-clinical reorganisation review to support at scale working.

She worked nationally for three years supporting new Primary Care Networks (PCN) formations, delivering training, and supporting providers. Her earlier career was in the utilities sector spending 11 years at British Gas. Tracy is a chartered Fellow of the Chartered Management Institute (CMI), a Fellow with the Institute of Leadership (IoL) the Recruitment and Employment Federation (REC) and the Practice Managers Association (PMA). She is also a member of the Chartered Institute of Personnel and Development (CIPD) and the European Mentoring & Coaching Council (EMCC).