Mairead originally trained and worked as a nurse (RGN) and has been managing a busy inner London Practice for over 26 years. She is a trained teacher and has been commissioned by Camden CCG to design and deliver all non-clinical staff training. Recently, in response to the GPFV, she has designed and delivered training to help develop the role of the non-clinician. Her interests are in creating the best and safest environment for moving the non-clinical role away from the traditional administrative duties towards a more interesting, responsive and patient focused position within the GP team. This is especially important when looking at the new PCN structures with its emphasis on standardising processes to support working at scale across practices.