Service Manager/Modern Matron – CAMHS (Child & Adolescent Mental Health) – 2010-2015 Ward Manager – AMHS (Adult Mental Health Services) – 2019-2021 Practice Development Clinician – (AMHS) – 2021 – Present. …..Creator of the Award winning/recognised De-escalation Training for ALL. Presently being rolled out in West London NHS CEO/Founder – Brit Stars UK ltd –2023 – Present…. Creator of The Let’s Chat Programme – most dynamic, engaging face to face Communication skills, Conflict Resolution, De-escalation, Customer Care Training for all Professionals, Disciplines